Frequently Asked Questions

All our boats can fit maximum 11 people; Children are counted as adults on board.
 
It is mandatory to respect maximum number of passenger permitted on board to comply with laws and regulations: the number of persons indicated for each boat must not be exceeded.
  • Your own dedicated expert, licensed and English speaker Captain;
  • Pickup and drop off in one of the listed locations;
  • Prosecco and water

Yes we do, but since every nighttime service is different you have to contact us directly to book it, we will send you the price and the availability.

We offer a full refund for cancellations up to 7 days prior to the service, no reason asked.
You can delete or reschedule your reservation according to our availability directly from our website or via the link in the confirmation email you received after the online booking procedure.
  • A valid passport or ID;
  • Any valid credit card if you didn’t fully pay the reservation (we accept Visa, Mastercard, Maestro, Visa Electron and American Express;
  • Mobile telephone fully charged;
  • Confirmation email of your booking.
  1. You must be 18 years or over to make a booking with us.
  2. Online discounts and promotional fares are not available for bookings made through telephone calls; All prices displayed are subject to change without notice before a booking is confirmed.
  3. The person making the booking is classed as the “lead name” in any booking which includes more than one person.  Where you are the lead name you guarantee to us that you have the authority to accept  these Terms and Conditions  for each person named in your booking after drowning these to their attention. You will be the primary contact with us and will accept any communications/correspondence from us on behalf of your entire party. 
  4. When you book, any taxes imposed by our government are included in the advertised price.
  5. At the time of booking, you must provide us with your contact details; These details must include a mobile number so that we can contact you any time if needed. If you fail to meet this obligation and we cannot reach you, we will not be liable to you or anyone else in your booking for any loss or expense you and they incur because of a lack of information from us about any change, amendment, delay or cancellation.
  6. Online bookings are valid only if forwarded at least 1 day before the chosen date. For last minute bookings ( less than 1 day before the chosen date),  please contact us by telephone.
  7. After you have made your booking the system will automatically send you an e-mail confirming acceptance and it is at this time that a binding contract comes into existence between you and us. Please check your confirmation e-mail very carefully. If there are any discrepancies or it is not what you think you booked, please contact us immediately and no later than within 24 hours of booking to discuss. Lake Como Water Taxi accepts no responsibility for non-receipt of emails. It is your responsibility to contact us if you do not receive an expected email regarding a booking confirmation.
  8. At the end of rental period it is your own responsibility to ensure that you collect all your items of personal belongings from the boat; We accept no responsibility for any items left aboard.
  9. Lake Como Water Taxi is not responsible for sudden adverse weather condition; in case of bad weather or wind, depending on severity, planned hires may be delayed or cancelled.
  10. Any bookings found not to comply with this requirement will be cancelled.

In case of bad weather that can’t ensure the safety of passengers and boats, the service will be postponed or cancelled depending on the boats availability and on the preferences of the client. In case of bad weather, the cancellation will be fully refund.
The captain is the only one entitled to judge if the weather conditions permit the execution of the service. He and he alone will decide if it’s possible and safe to use the boat. Light rain, cold weather or non-optimal light conditions won’t be sufficient to cancel or postpone the service; they will be considered as last minute cancellations and no refund will be issued.